Returns & Exchanges
At LUXE Lighter, we stand behind the precision and quality of our electronic ignition products. If you are not completely satisfied with your purchase, you may return your item in its original condition within 30 days of delivery.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Pre-Paid Return Label and a Return Authorization (RA) number.
Package Your Item
Carefully place the LUXE Lighter in its original luxury packaging, ensuring all charging cables and accessories are included to qualify for a full refund.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.
Inspection and Refund
Once our technicians verify the device's functionality and condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing