Frequently Asked Questions
Everything you need to know about your LUXE Lighter experience.
How do I charge my LUXE Lighter?
Each LUXE Lighter comes with a micro-USB or USB-C charging cable. Simply plug it into any standard USB port; a full charge typically takes 60-90 minutes and lasts for up to 100 lights.
Does the lighter use butane or lighter fluid?
No, LUXE Lighters are 100% electronic and eco-friendly. They utilize plasma arc technology or heating coils, eliminating the need for messy refills and harmful chemicals.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
Is there a warranty on my purchase?
Yes, every LUXE Lighter is backed by a 12-month limited warranty against manufacturing defects. If your device stops functioning under normal use, we will replace it free of charge.
Can I use my lighter in windy conditions?
Absolutely. Since LUXE Lighters do not produce a traditional flame, they are completely windproof and work perfectly in harsh weather conditions where standard lighters fail.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.